Forgot Password

  • If you have forgotten your password, click Forgot Password
  • Enter your registered email address in the Email field and click Submit to receive the password reset link.  

     
  • A dialogue box appears after submitting the reset password request, confirming that the request has been accepted. 

     
  • After the successful submission of the reset password request, a link to reset the password is sent to the registered email address. Click the Reset Password Link to reset your password. 

     
  • Enter the new Password and Confirm the Password
    Note: The required characteristics of the password:
    1. The password must be a minimum of 8 characters
    2. Must contain a special character
    3. Must contain 1 number
    4. 1 uppercase alphabet
    5. 1 lowercase alphabet 

       
  • Click Submit to reset your password; otherwise, click Back to Sign In to exit without changing your password.
  • A dialogue box appears confirming that your password has been successfully changed. Click Continue to the login page and log in using your new password. 

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